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Help Center

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Account Management
Account Management

For help with a current tour or service or refer to FAQs and account tools.

Booking and Reservations
Booking and Reservations

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Cancellations and Refunds
Cancellations and Refunds

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Policies and Guidelines
Policies and Guidelines

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Safety and Security
Safety and Security

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Technical Support
Technical Support

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Frequently Asked Questions

Any questions? We would be happy to help you.

  • Saudi Arabia has a rich cultural heritage and deep-rooted traditions. Respect for local customs, especially regarding dress and behavior, is important. Hospitality is highly valued, and you’ll find that locals are welcoming to tourists. Our guides are happy to provide cultural insights and answer any questions you may have during your trip.

You can reach us via email, phone, or the contact form on our website. Our team is here to assist you with any questions, whether it’s about booking, customizing a tour, or preparing for your trip.

Our tours are typically offered in English and Arabic, but other languages may be available upon request. Please let us know your language preferences when booking, and we’ll do our best to accommodate.

Tipping is appreciated but not obligatory in Saudi Arabia. If you’d like to tip your guide, driver, or restaurant staff for exceptional service, it’s welcomed as a gesture of appreciation.

Yes, airport transfers are available for most of our tour packages. We arrange transportation to and from the airport to ensure a seamless start and end to your journey.

Yes, you can cancel or modify your booking, although specific terms and conditions apply depending on the package. Please review our cancellation policy for details, or contact our team if you need assistance with changes to your booking.

Payments can be made online through our secure booking system. We accept major credit cards and bank transfers. Once your booking is confirmed, you’ll receive a detailed invoice with payment instructions.

Our tours generally include comfortable accommodations that range from 3-star hotels to luxury resorts, depending on the package. For desert tours, we may also include traditional Bedouin-style camps for an authentic experience. Specific details are provided with each package.

Yes, we offer tours that include destinations in neighboring countries, such as Jordan. Popular stops include Petra, Wadi Rum, Aqaba, and the Dead Sea. These multi-country tours are designed to give you a broader experience of the region.

Yes, many historical sites are open to tourists, including Madain Salih (Hegra) and Diriyah. Our tours often include these significant landmarks, offering you a chance to explore Saudi Arabia’s ancient history with knowledgeable guides.

We offer a variety of tours, including cultural and heritage tours, adventure excursions, desert safaris, beach and island tours, and multi-day trips covering top destinations in Saudi Arabia and surrounding regions, such as Petra and Wadi Rum in Jordan. We also provide custom tours to meet specific interests and travel goals.

The best time to visit Saudi Arabia is from October to April, when the weather is cooler and more comfortable for outdoor activities. Summer months can be very hot, especially in desert areas, but coastal regions like the Red Sea can still be enjoyable.

Most international visitors need a tourist visa to enter Saudi Arabia. You can apply for an eVisa online, which is a quick and convenient process. If you need assistance with your visa application, our team is here to help guide you through the process.

Modest clothing is recommended, as it aligns with local cultural customs. For women, loose-fitting clothing that covers the shoulders and knees is ideal, and an abaya is generally required in public places. Men should avoid wearing shorts and sleeveless shirts. Comfortable shoes are also recommended for exploring.

Yes, Saudi Arabia is a safe destination for tourists, with a low crime rate and well-developed tourism infrastructure. We prioritize your safety and work with experienced guides and drivers to ensure a safe and enjoyable experience throughout your trip.

Yes, we welcome solo travelers and offer several tours suitable for individual travelers. You can join a group tour or request a private tour if you prefer a more personalized experience.

Yes, we offer a range of family-friendly tours designed to accommodate travelers of all ages. From beach outings and cultural experiences to gentle hikes and nature tours, there are many activities that families can enjoy together.

Our tour prices typically include accommodation, transportation, entry fees to various attractions, and a knowledgeable guide. Some packages also include meals and special activities. Specific inclusions are listed with each tour package on our website, so you know exactly what’s covered.

You can easily book a tour by visiting our website and selecting the tour package you’re interested in. Once you choose your dates and enter your details, our team will confirm your booking. Alternatively, you can contact us directly via email or phone to arrange a booking.

Absolutely! We specialize in creating customized tour packages to fit your preferences. Whether you want to focus on specific regions, add unique experiences, or adjust the itinerary, we are here to design a tour that perfectly matches your needs.

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Don't take our word for it

Exceptional Travel Experience

Desert Gate hat uns eine außergewöhnliche Reiseerfahrung in Saudi-Arabien geboten. Die Touren waren gut organisiert und die Reiseführer waren kompetent und freundlich. Sehr empfehlenswert!

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Hans Müller

Berlin, Deutschland

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Unforgettable Family Vacation

Booking with Desert Gate was a breeze. Their team took care of all the details, making our trip to Saudi Arabia smooth and enjoyable. Thank you!

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Michael Brown

Los Angeles, USA

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Smooth and Enjoyable Trip

Our family vacation with Desert Gate was unforgettable. The package included everything we needed, and the service was top-notch. We’ll definitely book again.

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Emily Smith

London, UK

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Test 1

Desert Gate provided an exceptional travel experience in Saudi Arabia. The tours were well-organized, and the guides were knowledgeable and friendly. Highly recommend!

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John Doe

New York, USA

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